李鹏为青年员工传授经验。 中国工商银行 供图
2008年,李鹏转型为理财经理。这个“守护”民众财富的新岗位不仅需要热心肠,还需要冷静的头脑。李鹏给自己立了条规矩:“对客户一视同仁,业绩任务固然重要,但一定要凭良心坚守职业道德,给客户推介最适合的产品。”
为客户提供理财建议时,李鹏始终设身处地、将心比心,努力做到“量体裁衣”。得知一位客户曾执意投资一个“稳赚不赔”的“大项目”,李鹏几次三番劝阻,甚至陪客户一起“听课”。一边听,李鹏一边运用专业知识向客户解释“课”中讲述的赚钱模式并不靠谱,最终为客户守住了钱款。
为了满足不同客户多样化的理财需求,李鹏考取了金融理财师、高级财富管理师、国家薪税师等十几种行内外资质。在她的用心服务下,一些低收入人群收获了资产增值的喜悦,甚至成为“理财达人”;一些小微企业客户树立了科学的理财和经营观念,为企业稳健发展保驾护航……
随着金融产品形式越来越多样化,金融服务覆盖面越来越广,“三农”、住房、小微企业……更多人享受到金融发展带来的红利。如何让金融知识进一步走进千家万户,让优质服务从“我”走向“我们”,成了李鹏思考得最多的事情。
李鹏为客户讲解理财知识。 中国工商银行 供图2016年,工行新疆分行成立了以李鹏名字命名的“李鹏工作室”。她将自己多年的工作经验总结成“李鹏工作法”,在传技带徒中把服务理念和技巧倾囊相授。六年来,工作室共培养出四批近50位优秀员工,其中不乏全国金融青年岗位能手、全国金融五一劳动奖章等荣誉获得者。全方位、高品质的贴心金融服务,在新疆金融服务一线“开枝散叶”。
这样的服务,在疫情期间亦未间断。2020年初,新冠肺炎疫情突袭,部分员工无法及时返岗,网点正常营业面临困难。李鹏主动申请到离家32公里的偏远网点支援营业,在条件艰苦的网点坚守4个月。她说:“这个网点是我1990年入行工作的起点,我要带着抗击疫情、服务人民的使命回到这里,再寻一次初心。”
2020年7月,疫情又一次让乌鲁木齐市按下暂停键。她第一时间冲在前面,主动当起小区里的物资“运输员”、信息“采集员”、单元“守门员”和政策“宣导员”。凌晨在微信群耐心解答居民提问成了李鹏的常态,她累计开展志愿服务工作近500个小时。
32年如一日,以全心全意为人民服务的标尺,丈量基层一线的广阔。此次当选党的二十大代表,李鹏立志继续在新疆这片广袤蓬勃的大地上,当金融的星星火,做服务的燎原人。正如她写在笔记本扉页上勉励自己的话:“一滴水只有放进大海里才永远不会干涸。”(完)
中新网评:美国众议长选举“连续剧”暴露美式民主痼疾****** 中新网北京1月9日电(蒋鲤)在15轮投票表决后,美国众议院议长选举这场“连续剧”终于落下帷幕,众议院共和党领袖凯文·麦卡锡最终成功当选第55任美国众议院议长。这是美国国会过去164年来耗时最久的一次议长选举记录,将美国“对抗式民主”的弊端暴露无遗。 资料图:美国众议院共和党领袖麦卡锡。中新社记者 沙晗汀摄 由于两党对立加剧、党派内斗、利益分配不均等因素,众议长选举陷入一场拉锯战。在此次众议长竞选中,美国民主党议员继续抱团,多轮投票中,一票不投麦卡锡,共和党右翼“强硬派”领头的约20人小团体也拒绝投票麦卡锡。 麦卡锡的当选之路一波三折,除了本人的“政治投机派”角色在国会不受欢迎外,与共和党内部政治分歧关系密切。 一方面,共和党党内反对者认为,麦卡锡对民主党态度过于软弱,无力对抗民主党控制的参议院和拜登政府,另一方面,因为共和党的多数优势微弱,党内一些影响力较小的派系的政治力量则被放大,有利于他们巩固自己的选票。 此外,党内反对者也认为,自己的选票没有换取更多利益,希望以此作为筹码换取麦卡锡更大的让步,比如让他们获得众议院重要委员会中的职务。 作为仅次于美国总统、副总统的政坛三号人物,众议院议长通常由众议院多数党领袖担任,选举几乎没有悬念。然而,麦卡锡此次为当选,不得不做出多个关键让步,其中可能包括恢复一项罢黜议长动议机制,使得众议长的权力被削弱,难以掌控众议院。 美国有线电视新闻网CNN称,麦卡锡在这场不合时宜的政治勒索中作出让步,这种绥靖政策只会让极端主义势力更加强大。 这场引发全世界围观的尴尬选举暴露出美国政治存在严重的对立和分化。在权力博弈思维的裹挟下,党派利益凌驾于国家和人民利益之上,美国两党相互拆台,陷入“为反对而反对”的无脑对垒。而即便是一党内,也会因为利益分配问题产生不同的小派系,相互对抗,选票变成了谋利益的工具。 从国会山骚乱到打破记历史记录的15轮众议长选举,“对抗式民主”让美国政治陷入瓶颈,长期对抗势必会让政客们丧失客观公正的判断能力,其政治阶层是否有能力治理国家也会引发质疑。 两党之争和党派内斗进一步放大了美国政治体制弊病,美国所谓的“民主”形象,让全世界大跌眼镜。鼓吹以选民利益为先的美式选举,变成了政客们利益置换的游戏,进一步彰显出美国“民主政治”日渐失能,不断极化的党争已使美国政治制度陷入死循环。 House speaker election reveals deep-rooted problems in U.S. democracy (ECNS) -- The Republican leader Kevin McCarthy was elected as the 55th speaker of the U.S. House of Representatives after 15 ballots. As the most grueling House speaker election in the past 164 years, the election has highlighted the defects of the country’s "confrontational democracy". The election once reached a stalemate due to intense partisan strife, inner-party struggle among the Republicans, uneven distribution of interests, and more. Democratic Party members forged a close alliance, refusing to vote for McCarthy, while about 20 Republicans also declined to cast ballots for the GOP leader. Except for his unpopular role as a "political speculator" in Congress, McCarthy’s hard-won election can be attributed to turmoil within the Republican Party. On the one hand, opponents in the Republican Party believe that the GOP leader's attitude toward the Democrats is too weak to confront the Senate controlled by Democrats and the Biden administration. On the other hand, the political power of some less influential factions in the Republican Party has been amplified due to the Party’s weak majority advantage in the House of Representatives, which is conducive to consolidating their ticket warehouses. Meanwhile, these opponents believe that their votes failed to win them more benefits, hoping to use this as a bargaining chip for McCarthy's further concessions, such as getting them positions in important House Committees. As the third political figure after the President and Vice President of the U.S., the speaker, by tradition, is the head of the majority party in the House of Representatives. But McCarthy has made many concessions in order to bring the ultra conservatives along, involving what’s known as the “motion to vacate,” a mechanism by which members can force a vote to depose the speaker. The reported concessions will empower individual members at the expense of McCarthy’s sway as speaker. CNN thought the concessions he made during this unseemly political shakedown would only make the extremist faction more powerful. This embarrassing election, which has drawn global attention, exposed the serious opposition and polarization in American politics. Both Democrats and Republicans put their interests before that of the country and its people, attacking and opposing each other irrationally. Besides, different factions arise within a single party and confront each other because of the distribution of interests. Votes have become a tool to win more benefits. From Capitol riots to the House Speaker election with record-breaking ballots, "confrontational democracy" has become a bottleneck of American politics. Long-term confrontation will surely impede politicians to think objectively and fairly while their capacity of governing the country will also raise doubts among the public. Both parties’ struggle and infighting among the Republicans have further amplified the defects of the American political system, with its "democratic" image shocking the world. The U.S.-style election, which advocates putting voters' interests first, has become a game of interest exchange among politicians. In addition, it further demonstrates the malfunction of American "democratic politics" and the constantly polarized party struggle that has trapped the American political system into an infinite cycle. (文图:赵筱尘 巫邓炎) [责编:天天中] 阅读剩余全文() |